At Mohit Bakery, we take pride in the quality of our products. Since our items are freshly baked, we have specific policies regarding returns and refunds.
01Quality Guarantee
Contact us if the wrong product was delivered, a product was damaged during delivery, or your order was incomplete.
- The wrong product was delivered.
- The product was damaged during delivery.
- The order was incomplete.
If you receive a product that is damaged, stale, or incorrect, or your order is incomplete, please contact us within 2 hours of delivery with photos. We will either replace the item or issue a full refund.
02Cancellation Policy
Orders can be cancelled within 30 minutes of placement for a full refund. After this window, cancellations may not be possible as our products are made fresh to order.
03Refund Process
Approved refunds are processed within 3-5 business days:
- Cash on delivery, or cash / UPI at the counter: we refund to you by UPI or bank transfer.
- Online payment (UPI or card through our payment gateway, where offered at checkout): the refund goes back to the same payment method. Your bank or UPI app may take a few more working days to show it.
If a promo code was used, the refund is for the amount you actually paid.
04Non-Returnable Items
Customized cakes and special order items cannot be returned unless there is a quality issue. Perishable items that have been consumed cannot be returned.
05Contact for Refunds
To request a refund, please contact us on WhatsApp at +91 98912 34519, call +91 99112 34519 or visit our Contact page. Please have your order number ready.